F.A.Q. ABOUT OUR CLEANING SERVICES

WHAT CLEANING SERVICES DO YOU OFFER?
We offer a full range of cleaning services, both residential and commercial.
A BEST FRIEND INC.'s cleaning service is tailored to meet your individual requirements. You establish your priorities and budget, and we match our services to your budget.

WHO DOES THE CLEANING?
Generally, two members of our team will attend, arriving at more or less the same time for each clean. All of our staff are thoroughly checked, bonded and insured. Rest assured we are covered for any eventuality, and we are all fully trained to provide the highest quality clean.

DO I NEED TO BE AT HOME?
You do not need to be at home while we clean, as we have keys that are security coded.

DO YOU SUPPLY THE CLEANING PRODUCTS?
We provide all the equipment and products for a deep clean, but will use your equipment and products if you wish. We do carry green products and will use those if you prefer.

WHEN IS YOUR SERVICE AVAILABLE?
Our normal hours of operations are between 8 a.m. and 5 p.m., Monday to Friday. Call us for more details on our flexible rates.


A BEST FRIEND INC.'s
continued commitment can be seen through the highest quality standards of service. We strive to provide personal service remaining in constant contact with our customers to ensure their complete satisfaction.







WHAT ARE MY PAYMENT OPTIONS?
Residential clients can be billed on a monthly or weekly basis, or the cleaners can be paid at the conclusion of each visit. It is entirely up to the customer to decide what suits them and their circumstances best. We accept VISA and MasterCard.

WHAT IS YOUR STAFF LIKE?
We do not experience high turnover with our staff. A Best Friend believes that hiring the right people makes all the difference and is paramount to our mission and success with our clients. Our staff and contractors are excited by our highly participative environment. We prefer to keep the same staff in place in order to build a wonderful rapport with each client.

HOW MUCH DO YOU PAY YOUR STAFF?
Our staff is well-paid in excess of the minimum wage, and are also reimbursed for traveling time. The actual rate varies according to the area in which they are employed, the time of day or night they work, and the type of job they are doing.

WHAT ABOUT MY PETS?
Pets are secure and allowed their normal access while we are in your home. Our cleaners are quite happy to work around both dogs and cats.

DO YOU HAVE A PRIVACY POLICY?
Yes, we respect your privacy and take our responsibility very seriously. Please
click here to view our full privacy policy statement.

A Best Friend Inc. 198 Emery St E London, ON N6C 2E2 Canada (519) 672-6464